Terms and Conditions for the Sale of Tickets
- Introductory Provisions
These Terms and Conditions (hereinafter the “Terms and Conditions”) of the Institute of Vertebrate Biology of the Czech Academy of Sciences, public research institution (Ăšstav biologie obratlovcĹŻ AV ÄŚR, v.v.i.), KvÄ›tná 8, 603 00 Brno, ID No.: 68081766 (hereinafter the “Seller”) govern, in accordance with § 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and another person (hereinafter the “Buyer”) via the Seller’s online shop. The online shop is operated by the Seller at the website located at https://shop.ivb.cz/ (hereinafter the “Website”).
These Terms and Conditions and the Complaints Procedure define and specify the rights and obligations of the Seller and the Buyer with respect to the sale of tickets (hereinafter the “Event(s)”) through the online shop operated on the Website.
Contacting the Seller means contacting the authorized person by telephone at their specific phone number or by e‑mail, if known to the Buyer, or at the general phone number or e‑mail provided in the Contacts section on the Website.
These Terms and Conditions constitute an integral part of the Purchase Contract concluded between the Buyer and the Seller, and by purchasing tickets the Buyer confirms that they have acquainted themselves with these Terms and Conditions and explicitly acknowledge that these Terms and Conditions form part of the contractual agreement between them and the Seller.
- Subject Matter of the Contract
The subject matter of the contract is the Seller’s obligation to deliver to the Buyer tickets for the Event selected by the Buyer, in the quantity requested by the Buyer, and the Buyer’s obligation to pay the ticket price.
The Purchase Contract is concluded upon payment of the admission fee by the Buyer.
The Seller undertakes to deliver the tickets to the Buyer without undue delay after payment of the admission fee; if purchased via the internet, the tickets will be delivered electronically to the e‑mail address provided by the Buyer. The Buyer is not entitled to delivery of the tickets before the full ticket price for the Event has been paid into the Seller’s bank account.
By delivering the tickets to the Buyer, the Seller’s obligations under the Purchase Contract are fulfilled in full.
Tickets are not sent by post, including cash on delivery.
- Third‑Party Ownership
Our Website may contain hyperlinks or other links to websites of other parties. We do not monitor or control the content of third‑party websites linked from this Website.
We are not responsible for any privacy practices or content of those sites. You assume all risks associated with using those websites and any related third‑party services. We accept no liability for any loss or damage of any kind arising from your disclosure of personal data to third parties.
- Rights and Obligations of the Contracting Parties in Relation to the Event for Which Tickets Were Purchased
The Seller is the organizer of each Event for which tickets are sold. By purchasing a ticket for an Event, a legal relationship arises between the Buyer and the Seller as the organizer of that Event. The Seller is responsible for fulfilling the organizer’s obligations arising from the contractual relationship between the Buyer and the Seller as the Event organizer.
By purchasing a ticket, the Buyer agrees to comply with the rules set by the Seller as the Event organizer. Further, by purchasing a ticket, the Buyer agrees to submit to the operational and visitor regulations of the Event venue.
The Seller, as the organizer of each Event, reserves the right to change the program, date, and venue of the Event. By purchasing a ticket, the customer acknowledges this right of the Seller as the organizer.
The Seller is not liable for the validity and authenticity of tickets purchased outside the Seller’s Website.
- Ticket Purchase Procedure and Payment Terms
The price for each ticket is indicated for each Event individually. Any ancillary fees associated with the purchase of a ticket are also indicated for each Event.
Payment for a ticket via the Website is possible only by a payment card that allows online card purchases.
The Seller is not responsible for any costs incurred by the Buyer in connection with the ticket purchase arising from the contractual relationship between the Buyer and the bank that issued the Buyer’s payment card or that holds the Buyer’s bank account used to pay the admission fee.
Tickets are not sent with cash on delivery.
- Withdrawal from the Contract
In accordance with § 1837(j) of Act No. 89/2012 Coll., the Civil Code, as amended, the Buyer does not have the right to withdraw from the contract concluded between the Buyer and the Seller under § 1829 of the Civil Code (withdrawal from the contract within 14 days without giving reasons), because this concerns a contract for the use of leisure time and the performance is provided by an entrepreneur, i.e., in this case the Event organizer, at a specified date.
If an Event date has been cancelled and a new date set, the tickets remain valid for the new date. In this case the Event organizer is required under the newly adopted Act No. 247/2020 Coll., on certain measures to mitigate the impacts of the coronavirus epidemic known as SARS‑CoV‑2 on cultural events, to offer customers a voucher instead of a refund, which customers may use for other events organized by the organizer. The law was adopted to protect both event organizers and end customers.
The Buyer is not entitled to a refund of the admission fee in the event of any measures imposed by the Government of the Czech Republic or other legislative bodies or the Event venue, including the mandatory presentation of a vaccination certificate, PCR test, antigen test, or compliance with other instructions, restrictions, or recommendations of the Ministry of Health. If the Buyer cannot comply with these restrictions, e.g., cannot be vaccinated for health reasons (chronic illness, pregnancy, etc.), they must submit appropriate medical confirmation.
- Warranties and Liability
Nothing in this section limits or excludes any warranty arising by law, the limitation or exclusion of which would be unlawful. This Website and all content on the Website are provided “as is” and “as available” and may contain inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of content. We make no warranty that:
– this Website or our products or services will meet your requirements;
– this Website will be available continuously, timely, securely, or error‑free;
– the quality of any product or service purchased or obtained through this Website will meet your expectations.
Nothing on this Website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you require advice, you should consult an appropriate professional.
The following provisions of this section shall apply to the maximum extent permitted by applicable law and shall not limit or exclude our liability in respect of any matter for which it would be unlawful to limit or exclude our liability. In no event shall we be liable for any direct or indirect damages (including any loss of profit or revenue, loss or damage to data, software or database, or loss or damage to property or data) incurred by you or any third party arising from your access to or use of our Website. Unless expressly provided otherwise in any additional agreement, our maximum liability to you for all damages arising out of or in connection with the Website or any products and services offered or sold through the Website, regardless of the form of legal action giving rise to liability (whether in contract, equity, negligence, willful act, tort, or otherwise), shall be limited to the total price you paid us for the purchase of such products or services or for use of the Website. Such limit shall apply in aggregate to all of your claims, actions, and causes of action of all kinds and natures.
- Complaints Procedure
All complaints regarding tickets purchased through the Website are governed by these Terms and Conditions and the Complaints Procedure set out in this Article 8. The Buyer is entitled to a refund of the admission fee for a ticket only in the cases and under the conditions set out below.
The Buyer is not entitled to exchange a ticket. In the event of damage, destruction, loss, theft, or other deterioration of a ticket, the ticket will not be replaced with a new one and no compensation will be provided to the Buyer.
The Seller is not liable if a ticket is not delivered to the Buyer due to reasons on the Buyer’s side, in particular because delivery to the e‑mail address provided by the Buyer is not possible (e.g., full mailbox, spam filter, etc.).
If the Buyer has not received the ticket no later than 2 hours after full payment of the admission fee, i.e., after the full sale price of the ticket has been credited to the Seller’s account, the Buyer is obliged to immediately, but no later than within 48 hours from the expiry of the above delivery period, contact the Seller and notify them that they did not receive the paid ticket. For these purposes the Buyer must provide the Seller with the name and e‑mail address given as contact or identification details when purchasing the ticket. If the Seller finds that the ticket indeed was not delivered to the Buyer, the following procedure will be followed:
a. The Seller undertakes to resend the ticket to the Buyer’s specified e‑mail address no later than within 24 hours, but at the latest 1 hour before the Event begins;
b. If the Event has already taken place, the Seller undertakes to refund the paid admission fee to the Buyer no later than 14 days from the date the complaint was submitted by the Buyer.
If the Seller as organizer completely cancels the Event, Buyers who provided their contact details to the Seller (e‑mail, telephone, postal address, fax, etc.) will be notified of the Event cancellation via that contact. The Seller is not liable if the Buyer cannot be reached in time via that contact or if the Buyer receives the timely notice of cancellation late.
If the Seller as organizer completely cancels the Event, the Seller will refund the admission fee in full in the manner described below.
If the conditions for a refund under paragraph 7 of this Complaints Procedure are met, the admission fee will be refunded to the Buyer via the payment card used to pay the admission fee, or, in the case of payment by bank transfer, to the bank account from which the admission fee was sent. The refund of the full ticket price paid by the Buyer will be made no later than 14 days from the date on which the Event was cancelled. Only the ticket price is refundable. The service fee is non‑refundable.
- Force Majeure
Except for obligations to pay money under this contract, no delay, non‑performance or omission by either party in performing or complying with any of its obligations under this contract will be considered a breach of these Terms and Conditions if and to the extent such delay, non‑performance or omission results from any cause beyond the reasonable control of that party. - Indemnification
You agree to indemnify, defend and hold us harmless from and against all claims, liabilities, damages, losses and expenses arising out of your breach of these Terms and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses related to or arising from such claims. - Waiver of Rights
Failure to enforce any provision of these Terms and any agreement or failure to exercise any right of termination shall not be construed as a waiver of such provision and shall not affect the validity of these Terms or any agreement or any part thereof or the right to thereafter enforce any provision. - Language
These Terms and Conditions shall be interpreted exclusively in Czech. All notices and correspondence shall be written exclusively in that language. - Entire Agreement
These Terms and Conditions, together with our Privacy Statement and Cookie Policy, constitute the entire agreement between you and the Institute of Vertebrate Biology of the Czech Academy of Sciences, v.v.i., in relation to your use of this Website. - Updates to These Terms
We may update these Terms and Conditions from time to time. The date shown at the beginning of these Terms and Conditions is the latest revision date. We will give you written notice of any changes or updates and the revised Terms and Conditions will come into effect on the date we give you such notice. Your continued use of this Website after changes or updates have been posted will be deemed notice that you agree to comply with and be bound by these Terms. To request a prior version of these Terms, contact us. - Choice of Law and Jurisdiction
These Terms shall be governed by the laws of the Czech Republic. Any disputes concerning these Terms shall be subject to the jurisdiction of the courts of the Czech Republic. If any part or provision of these Terms is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be amended, deleted and/or enforced to the maximum extent possible to give effect to the intent of these Terms. Other provisions shall remain unaffected. - Contact Information
This Website is owned and operated by the Institute of Vertebrate Biology of the Czech Academy of Sciences, v.v.i. In connection with these Terms you may contact us in writing or by e‑mail at the following address:
Institute of Vertebrate Biology of the Czech Academy of Sciences, v.v.i.
Květná 8
603 00 Brno
ID No.: 68081766
- Payment and Processing
CARD PAYMENTS and bank payment buttons are processed via the payment gateway provider ComGate Payments, a.s.
Contact details for ComGate Payments, a.s. for payment inquiries and payment complaints:
ComGate Payments, a.s.
Gočárova tĹ™Ăda 1754 / 48b
Hradec Králové
E‑mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
Provider’s help page: https://help.comgate.cz/v1/docs/cs/platby-kartou